Senior Product Manager, Traveler Support & Trip Management
Product, Customer Service
Tel Aviv-Yafo, Israel
We are looking for a Senior Product Manager, Traveler Support & Trip Management for our Navan Edge team in Tel Aviv. Your mission is to make every stage of business travel feel connected and effortless—from getting help when plans change to managing the details after a booking is made.
You’ll shape how travelers get support through Navan Edge, bringing together AI, concierge services, and support integrations to resolve needs quickly and thoughtfully. You’ll also lead post-booking initiatives that help travelers stay informed, manage their trips, and handle changes with confidence.
What You’ll Do
- Own the Traveler Support Experience: Lead the support journey, from identifying a traveler’s need to connecting them with the right self-service, AI, human support, or concierge solution.
- Build Connected Support Integrations: Partner with internal teams and external providers to connect support tools, systems, and workflows, helping travelers get timely and consistent assistance.
- Shape AI and Concierge Experiences: Design experiences that use AI to understand requests, surface relevant trip information, recommend next steps, and hand off smoothly to a concierge or support specialist when needed.
- Lead Post-Booking Initiatives: Improve how travelers manage confirmed trips, including itinerary access, flight changes, cancellations, disruption support, notifications, and other trip updates.
- Make Support Proactive and Personal: Use traveler context, preferences, and trip details to anticipate needs and offer clear, timely help before small issues become major disruptions.
- Measure and Improve Outcomes: Define success metrics and use traveler feedback, support trends, and product data to improve resolution time, traveler satisfaction, operational efficiency, and repeat usage.
- Connect Support to the Full Trip Experience: Work across flights, hotels, itinerary, calendar, Gmail sync, and other travel experiences so support feels like a natural part of one connected journey.
- 5+ Years of PM Experience: Proven experience building consumer, marketplace, travel, ecommerce, AI, or SaaS products.
- Support or Service Product Experience: Experience building customer support, service operations, concierge, travel management, or post-booking products is strongly preferred.
- AI Product Thinking: You understand how AI can help people resolve needs through context-aware assistance, guided workflows, personalized recommendations, and smooth handoffs to human experts.
- Strong Journey and Workflow Skills: You can map complex user and operational journeys, find points of friction, and turn them into clear product opportunities.
- Data-Driven Product Thinking: You are comfortable using product analytics, support trends, customer feedback, and experimentation to guide roadmap decisions.
- Strong Product Taste: You know what excellent support should feel like: responsive, clear, personal, trustworthy, and easy to access.
- Operational and Commercial Instincts: You can balance traveler outcomes with service quality, operational efficiency, supplier needs, and business impact.
- Cross-Functional Leadership: You can align design, engineering, AI, data, support operations, and business stakeholders around a clear product strategy.
- The Traveler’s Heart: You understand the messy reality of business travel and want to make every trip
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
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Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
About Navan
Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.
Equal Opportunity
Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Accommodations
Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.
Candidate Privacy Notice and Use of AI
As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.
Job Search Best Practices
We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".
*Applies to select locations.