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Strategic Consultant - North America



United States · Remote
Posted on Thursday, May 9, 2024

About Airship

At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management.

Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own — with no ongoing developer support or app updates required.

Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization — mobile app experience (MAX).

Learn more about Airship here: Airship Newsroom + Airship Customers

About the Opportunity

Airship’s Strategic Services consist of four pillars that enable customers to maximize their Airship platform usage, develop best-in-class mobile experiences and marketing that resonates with their ideal user - strategic platform enablement, mobile strategy and optimization along with experience delivery and reporting & insights services. The Services team is home to expert digital marketers and trusted advisors to the largest brands around the globe.

As a Strategic Consultant, you’ll have the opportunity to directly influence the mobile customer experience and engagement strategy of some of the world’s largest and most respected brands, and assist them in fully maximizing their investments in the Airship platform. You’ll become an expert in the use of the Airship User Interface and execute on customer strategy to create the best experiences in the marketplace.

You are passionate about marketing technology, strategic problem solving and customer experience. You have strong digital marketing knowledge and experience across multiple channels and platforms including web, email and SMS.

Role Responsibilities

  • Help Airship clients accelerate the results of their mobile and digital marketing efforts and improve economic impact through robust strategic planning and measurement
  • Maintain proactive communication and collaborate with account managers, technical consultants and technical account managers regarding client interactions, strategic planning and engagement opportunities to provide quality customer solutions.Guide customers through the Integrated 90-day Onboarding/ Implementation process’ strategy workstream, amending session content and delivery based on customer sophistication and need
  • Create and deliver engaging customer workshops, strategy sessions and research for multiple and unrelated client projects simultaneously
  • Understand foundational marketing frameworks as well as strategic and consulting principles to effectively create and drive implementation and adoption for recommended strategies and tactics
  • Maintain exceptional and on-time project delivery and demonstrate measurable results and impact
  • Act as marketing subject matter expert on how best to apply marketing strategies with Airship technology to deliver against client objectives
  • Demonstrate proficiency in using the full breadth of the Airship UI in order to execute for customers when necessary, to demonstrate and train and to create compelling use cases examples for workshops and presentations
  • Translate client tracking, performance, mobile and campaign data into actionable insights and experience recommendations to optimize mobile performance and drive customer engagement
  • Tailor and/or create thought leadership, strategic consultation and recommendations into digestible documentation for appropriate new or existing stakeholder audiences
  • Evaluate industry or customer data and trends to expose insights and opportunities for Strategic Services customers

Skills and Experience

  • Functional marketing expertise in one or more Airship industry verticals and/or customers
  • 3 years of creating and executing digital marketing strategy and campaigns for a global brand and/or consulting experience with a SaaS marketing company.
  • Knowledgeable about multi-channel marketing strategies and techniques using one or more channels in mobile, SMS, digital wallets, web, email, and ever-growing IoT devices
  • Strong experience across multiple marketing disciplines and agencies
  • Experience with one or more Marketing Cloud Solutions (Adobe, Oracle, Salesforce, or IBM Unica), ESP (ExactTarget or Responsys) and/or CRM (Salesforce, Microsoft Dynamics)
  • Strong organizational, presentation, and communication (written and verbal) skills
  • Strong interpersonal skills and desire to work in a dynamic and fast-paced environment as a team player
  • Strong presentation design skills
  • Bachelor's degree or equivalent experience
  • Ability to travel an average of 15%

Compensation at Airship
Airship’s compensation is determined by a variety of factors including market data, experience ladders, and geographical location. The starting salary range for this position is: $82,840-$93,650 per year. Some roles may also be eligible for commission, bonus, competitive equity packages and other performance incentives. In addition, we also provide an extensive suite of Benefits offerings as part of our Total Rewards approach to compensation.

CCPA disclosure notice here.

Benefits at Airship

Workplace Flexibility (Fully Remote Option) + WFH stipends + Medical, Dental, & Vision Insurance (PPO/HSA Options) + Mental Health Benefits + Open PTO Policy (take the time you need) + 401(k) Retirement Plan + Stock Options + Mentorship Program + Employee Resource Groups + Culture Club + Supplemental Benefits (Life Insurance, Short/Long-Term Disability, Flexible Spending) + Parental Leave + Employee Assistance Program + Referral Bonus Program.


Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands and may be amended at any time at the sole discretion of the Employer.