About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

We’re looking for talented yet humble individuals who are smart, passionate, and want to drive disruption in the IT industry. You will have the freedom to reflect your experience and personality in creative, thoughtful, out-of-the-box solutions. There's no limit to what you can accomplish here. As Solutions Engineer you will be responsible for the technical oversight, planning, and scoping of solutions delivery. You will work with program managers, service providers, customers, and senior leadership to ensure the solution is delivered as scoped. You are a strong team player and have a reputation for integrity, accountability and ownership.

What you'll do and how you'll make an impact

• Reviewing the technical aspects of a project or deployment prior to customer delivery.
• Work with service providers to set up back-end accessibility to portals, tools and services.
• Perform pre-configuration of technical solutions for handoff to service providers.
• Review statements of work and suggest improvements based on scoping calls.
• Understand customer workflows and requirements to ensure the solution being delivered is correct.
• Perform operational risk management tasks to anticipate blockers or pitfalls that would need to be handled with the customer or service provider prior to project delivery.
• Ability to obtain and stay current with provider certifications as well as become a SME with our vast catalog of solutions.
• Act as Tier 3 escalation point to service providers and support teams for our catalog of solutions.
• Provide documentation and technical training for our support team and customers.
• Provide ad-hoc SaaS/IaaS, Office 365, Google Workspace, Cyber Security consulting services to customers.

What we’re looking for

• Degree in Computer Information Systems or a related field.
• Multiple technical certificates.
• 5+ years of proficient administration experience in the Information Technology field with specific emphasis on Windows cloud service, specifically Azure and InTune.
• Experience supporting cloud or SaaS environments.
• Advanced level knowledge of Windows and Mac operating systems, Windows Server and Active Directory, and advanced level knowledge of DNS.
• Proficient in datacenter technologies - servers, storage, networking - particularly as they apply to public and hybrid cloud environments.
• Excellent communication skills to be able to discuss highly technical issues with service providers and provide layman explanations to customers where necessary.
• Ability to multitask multiple projects simultaneously while maintaining good status documentation.
• Ability to solve complex technical implementations both independently and in a team environment.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice