About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is with Firstbase, a subsidiary of AppDirect.

About Firstbase, A Subsidiary of AppDirect
Recently acquired by AppDirect, the Firstbase team empowers the hardware lifecycle management and hardware purchase offering on the AppDirect Marketplace. The team is focused on building interactions between AppDirect and Firstbase while maintaining and growing Firstbase's existing user base and product offerings.

About You

We're looking for a detail-oriented professional with proven success in IT Refurbishment, warehouse operations, electronics handling, and inventory management. In this role, you'll perform technical warehouse operations, maintain inventory control systems, and ensure proper device handling and deployment to meet customer needs. Your technical expertise and commitment to operational excellence will help us maintain our high service standards.

What you’ll do and how you’ll have an impact

• Wipe, reset, and restore returned devices to factory “Out-of-Box Experience” (OOBE) standards while adhering to strict data security protocols.
• Perform diagnostics, troubleshooting, and quality assurance testing to ensure full hardware and software functionality.
• Handle new and used devices according to technical specifications, including proper storage, handling, and pre-grading for redeployment.
• Track, document, and audit inventory movements using warehouse management systems and specialized software.
• Process return orders by client and return type, routing devices to the appropriate work areas (fulfillment, damaged, locked, or ITAD).
• Monitor equipment condition, report maintenance needs, and provide technical support for warehouse operations.
• Collaborate with imaging and quality teams to prepare devices for shipment.
• Maintain accurate digital records, follow evolving protocols, and meet physical demands, including lifting up to 50 lbs and standing for extended periods.

What we're looking for:

• 2-3 years of warehouse operations experience
  Demonstrated proficiency in warehouse management systems and electronic device handling
• Experience in electronic device handling and quality control procedures
• Proven ability to maintain productivity in a fast-paced environment
• Strong analytical and technical problem-solving capabilities
• Strong interpersonal skills and schedule flexibility required
• Forklift certification preferred
  
  

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice