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Director Technical Operations



IT, Operations
Herndon, VA, USA
Posted on Saturday, April 27, 2024
We are a leading cybersecurity company with multiple offices (San Francisco and Redwood City, CA; Herndon, VA; and Washington, D.C.) working to fundamentally disrupt the way organizations deliver and access the web, as well as conduct digital investigations. The world’s most at-risk organizations rely on Authentic8 to completely eliminate the risk of using the web. More than 700 government agencies and commercial enterprises trust Authentic8’s 100% cloud-native, Silo Web Isolation Platform to protect their most at-risk data and missions. Silo is designed ground-up with zero-trust principles, delivered via globally-scaled infrastructure, and configurable to solve a wide range of security challenges. Our flagship product, Silo for Research, is the market-leading solution for conducting secure and anonymous digital investigations and intelligence work across the surface, deep and dark web.
Authentic8 is seeking an experienced leader to join our team as the Director of Technical Operations. In this role, you will oversee our organization’s Cloud Operations and Site Reliability Engineering work centers. The Director of Technical Operations reports to the Head of Operations and collaborates closely with the organization’s Platform Engineering team and management personnel in peer departments to drive the success of Operations initiatives and objectives. This role is a critical driver within the company and is crucial to ensuring the platform’s availability and performance.


  • Oversees the processes and systems that ensure service availability, performance, and cost balance remain in alignment with guidelines set by the Head of Operations.
  • Provides direction and management to work center managers (Cloud Ops and SRE) and ensures the success and performance of their teams.
  • Collaborates with the Head of Operations to define tasking associated with the Ops roadmap and department-wide objectives; drives/ensures timely completion of assigned tasking by subordinate work centers and Platform Engineering personnel.
  • Champions the department’s roadmap and initiatives, ensuring alignment with company objectives. Personally owns the department’s system of sprint-based task management and prioritizes/assigns tasking based on strategic value, established timelines, impact on service, cost, and cross-functional value.
  • Regularly collaborates with cross-functional department leaders and provides periodic briefings to company executives on matters related to cloud operations and SRE.
  • Ensures the success of chartered Cloud Operations responsibilities, including SLA and performance monitoring, anomaly investigation and incident response, capacity monitoring/response, and routine maintenance.
  • Ensures the success of chartered SRE responsibilities, including infrastructure tuning and advanced maintenance, automation, incident escalation, systems documentation and capacity planning/modeling


  • At least 10 years proven experience as a manager and practitioner/engineer in technical operations (e.g., Operations, DevOps, SRE, Infrastructure Engineering, Platform Engineering, etc.)
  • Strong leadership and strategic planning skills
  • Excellent communication and collaboration abilities
  • Ability to prioritize and manage multiple projects and tasks effectively
  • Familiarity with industry best practices and emerging technologies in technical operations (e.g., infrastructure as code, IaaS management, patch management)
  • Bachelor’s degree in Computer Science, Engineering, or a related field
  • Ability to undergo and pass a stringent background check
  • U.S citizenship required


  • Master’s degree in engineering management or a related field
  • Previous experience with project management, especially agile-based task management
  • Experience with technical operations management that adheres to strict security and compliance frameworks (e.g., FedRAMP, ISO:IEC 27001, etc.)
  • Working knowledge of implementing solutions that involve the following technologies or services: Chef (Ruby), CI/CD, Python, Linux / Ubuntu, FIPS 140-2, Google Cloud (Compute Engine, Cloud Storage, VPC Networks, etc.), AWS (EC2, Route53, S3, etc.), OpenSSL, OpenSSH, Strongswan. Software load balancer and jumphost tech (Haproxy, Squid, Redsocks, NGINX, etc.)
  • Industry certification(s) or commensurate knowledge in the following areas: System administration and design, Cloud architecture and/or management, Project management and/or ITILNetwork design and/or management

Salary Range

  • $160,000 - $180,000 plus Bonus and Equity
Authentic8 Core Values & Principles:
Integrity: We apply our best efforts. We are honest with and accountable to others.
Mission-Focused: We clearly define and communicate our goals and do not stray in the pursuit of our objective.
Respect: We value and respect the ideas and experience our diverse backgrounds bring us. Positive consideration of differing viewpoints makes us stronger.
We are collaborative: We recognize the best work is the product of teams. We must each be reliable and expect to rely on others.
We are transparent: By operating with common information and understanding we ensure that we are aligned.
We find innovative solutions: We seek innovative solutions not as a buzzword but as a means to solve difficult problems with zeal, efficiency and quality.
We take ownership: We are responsible for our actions, our reputation and our business.
Authentic8 offers competitive benefits, including medical, dental and vision, flexible PTO, a 401k program and stock options.
It is the policy of Authentic8 to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.