People Program & Operations Lead

Who Boundless Is

Boundless is transforming standard immigration legal services by putting our customers first, leveraging innovation, and prioritizing efficiency. We understand the unique needs of our customers because we're predominantly a team of immigrants who understand the complexities of the U.S. immigration system firsthand. Our unique approach blends the precision of technology and streamlined processes to guide your journey, while our dedicated team of immigration attorneys and staff provides continuous support and personalized guidance. We are the largest player in the family immigration industry and a high-growth challenger serving corporate clients. Across both consumer and business segments, we've aided over 100,000 individuals in their quest for U.S. residency.

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang.

Today, we are a dynamic growth-stage technology company with a worldwide team. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

Your Mission

Boundless is seeking a People Program & Operations Lead that can balance the efficiency of a well-operated people operations function with the employee experience of deeply thoughtful people programs. The ideal candidate will have strong technical HR knowledge, but be able to think outside the box to design, implement, and execute programs that connect with Boundless’s dynamic, people-first culture.

Key Responsibilities

• Core People Operations & Employee Support (Initial Focus - 70-80%):
• Onboarding & Offboarding: Execute seamless onboarding for new hires, including system setup, new hire paperwork, orientation scheduling, and ensuring a positive first impression. Manage all offboarding procedures with empathy and compliance.
• HRIS Management: Maintain accurate and up-to-date employee records in our to be implemented HRIS, ensuring data integrity and generating reports as needed.
• Benefits Administration: Assist with the administration of all employee benefits programs (health, dental, vision, 401k, PTO, etc.), acting as a primary point of contact for employee inquiries and escalating complex issues.
• Employee Support: Serve as the first point of contact for employee questions regarding policies, benefits, and general People Ops inquiries, providing timely and helpful information.
• Compliance: Support the team in ensuring compliance with all federal, state, and local employment laws and regulations. Assist with policy updates and documentation.
• Payroll Administration: Ensure accurate and timely payroll processing, including data entry and reconciliation.
• Ad-hoc Projects: Support various People Ops initiatives and projects as needed, demonstrating flexibility and a proactive approach.
• People Programs Design & Leadership (Growing Focus - 20-30% initially, increasing over time):
• Program Ownership: Take ownership of and lead the development and execution of specific People programs. This could include, but is not limited to:
• Performance Management: Refining and rolling out performance review cycles, feedback processes, and goal-setting frameworks.

Promotion Cycles & Compensation: Manage the promotion and compensation cycles with a focus on clear communication, expectation setting, and budget management.

• Employee Relations: Develop and manage employee relations program that appropriately balances risk mitigation, fairness, and employee experience.
• Process Improvement: Proactively identify opportunities to streamline People Ops processes, leverage technology, and enhance the overall employee experience.
• Project Management: Manage People Ops projects from conception to completion, ensuring deadlines are met and stakeholders are engaged.

Key Qualifications

• Experience: 3-5+ years of progressive experience in Human Resources or People Operations roles, with a strong emphasis on hands-on execution.
• Education: Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent practical experience considered.
• Technical Skills:
• Proficiency with HRIS systems and other People tools.
• Strong proficiency in Google Workspace (especially Sheets).
• Experience with, or strong aptitude for learning, project management tools.
• Knowledge:
• Solid understanding of HR principles, employment laws, and best practices.
• Demonstrated understanding of the full employee lifecycle.
• Soft Skills:
• Exceptional organizational skills and meticulous attention to detail, with the ability to manage multiple priorities and switch contexts efficiently.
• Strong interpersonal and communication skills (written and verbal), with a genuine desire to help others and build strong relationships.
• Ability to disagree, without being disagreeable. It is crucial to all roles within the People team that we can challenge each other to improve the partnership we are providing the business.
• Proactive, self-starter mentality with a strong sense of ownership and accountability.
• Problem-solving mindset with the ability to identify issues and propose practical solutions. In other words, you are always optimistic that we can solve the problem.
• High degree of empathy, discretion, and ability to handle confidential and sensitive information with integrity.
• Adaptability and comfort working in a dynamic, evolving environment.

Bonus Points If You Have:

• Experience in a high-growth startup or a similar fast-paced environment.
• Experience with, or strong interest in, designing and leading People programs.
• Familiarity with people analytics and data reporting.

Why work for Boundless?

Boundless offers employees the unique opportunity to grow professionally as leaders in the online immigration industry while driving positive social change. Every employee is essential to achieving our core mission of empowering every family to navigate the immigration system more confidently, rapidly and affordably.

We are trailblazers in the online immigration space because we aren’t constrained by convention - We think without bounds. Boundless is a place for employees who aren’t afraid to continuously try new things. We value a spirit of inquiry and look for individuals who ask questions and challenge ideas to move us forward, to understand the why. We encourage our employees to focus on outcomes over output and to address complex challenges with simple solutions. Boundless is all about ownership, accountability, and flexibility in how we approach our individual company roles, and the industry as a whole.

Compensation

Compensation for this role includes both cash and equity. The starting base salary for this position is typically $113,000-$137,000. Total compensation offered for this role will be dependent on the candidate's experience, qualifications, skills and abilities as demonstrated in the interview and hiring process. Additionally, Boundless offers its U.S. full-time employees benefits.

Visit careers.boundless.com to learn more about Boundless, including our perks and benefits!