About the Role

FloatMe is looking for a Member Experience Specialist to help us provide unparalleled support to our members over email. As a member of our MX team, you'll represent the FloatMe brand and strive to create an extraordinary experience while helping our members on their personal financial journey. If you are someone who loves to connect with, help, and support our members, this is the perfect role for you!

What You’ll Do

• Deliver customer service of the highest quality over email leveraging Zendesk

• Problem solve and troubleshoot member issues

• Resolve member issues while focusing on first contact resolution

• Empathize and connect with members

• Work closely with your counterparts in a remote workplace to create a unified team culture

• Develop an ownership mentality by contributing daily to the overall strategy of the department

• Champion for our members by providing feedback to our Product, Technology, and Marketing teams to prioritize improvements to members’ experience

Who You Are

• Empathetic — You understand our members’ needs and will go above and beyond to provide a great member experience

• Strong Attention to Detail — You work efficiently but don’t rush, ensuring all member concerns are addressed in each interaction

• Resourceful — You take initiative to problem solve and find answers to complex member issues, but know when to lean on your manager for help

• A collaborative team player — You work effectively with others and love collaborating with your peers

• A passionate person — You’re passionate about what we are building and ensuring we maintain the highest standards.

Requirements

• 1+ years’ of experience working in customer facing roles (service, retail, etc.) with an emphasis on email correspondence

• Excellent communication, interpersonal, and problem-solving skills

• Intrinsically motivated individual, detail-oriented, and high personal accountability

• Thrive in a fast-paced environment with strong communication, problem-solving, and organizational skills.

Benefits

• Health insurance

• Dental & Vision

• Long-term disability

• 401(k) with standard & Roth options

• Opportunities for growth and professional development

• Unlimited PTO

• Sick Leave & Personal Days