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Quote to Cash Associate

Formlabs

Formlabs

Budapest, Hungary
Posted on Thursday, June 27, 2024

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

At Formlabs, we're pioneers in the field of 3D printing, committed to democratizing access to powerful and innovative manufacturing solutions. As a global leader in the industry, we're driven by a passion for technology and a dedication to empowering our customers to turn their ideas into reality. With cutting-edge products and a dynamic team, Formlabs fosters an environment of creativity, collaboration, and continuous learning.

Formlabs is seeking a proactive and detail-oriented Quote to Cash Associate. to join our team in Budapest. As a vital member of our team, you will play a crucial role in ensuring seamless order processing and exceptional customer service.

The Job:

  • Process transactions across the entire quote to cash process including:
    • Customer call support which includes generating quotes, providing pricing, placing orders and troubleshooting orders.
    • Sales chat on Formlabs website, to help customers with their orders
    • Customer onboarding activities which includes creating customer accounts, performing credit checks, and setting up payment terms and tax exemptions
    • Sales order entry and review in compliance with Company policy and procedures
    • Customer invoicing, customer portal uploads, cash application, accounts receivable aging review, and collection calls.
    • Direct customer account support including responding to customer account questions, coordinating product returns, and issuing credit memos
    • Other ad hoc tasks
  • Collaborate closely with internal stakeholders, like sales representatives, service agents, fulfillment, to address customer inquiries, resolve issues, and provide timely assistance throughout the sales cycle
  • Continuously identify opportunities for process improvement and contribute to the development of best practices and policies within the Quote to Cash team.

You:

  • Proficient in English AND at least one of these languages: Spanish, French, Italian, German
  • Proven experience in sales support, customer service, accounts receivable, or related roles
  • Familiarity with NetSuite, Magento, Salesforce, or other related ERP/CRM systems is a plus
  • Excellent communication skills, both written and verbal
  • Strong attention to detail, problem-solving and time management skills
  • Ability to tackle a high volume of tasks in a fast-paced environment, and ability to adapt to new requirements as we streamline processes
  • Positive attitude, team player mentality, customer focused

Our Perks:

  • Free catering in the office 3 times a week
  • Private health insurance with Medicover
  • Shares in the company
  • All You Can Move pass
  • Free beverages and snacks at the office
  • A monthly or quarterly public transportation pass
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • The ability to print in 3D to your heart's content
  • Development opportunities both in-house and off-site
  • Fun team events