The Citizenry, a brand under Havenly, Inc, partners with thousands of artisans all over the world to bring their storied, time-tested craftsmanship to the modern home. Our goal? Create a new type of home decor shopping experience that delivers inspiring designs ‒ and the stories behind them ‒ with unprecedented standards of quality, transparency, and social responsibility.

We are seeking a part-time Retail Associate to play a key role in expanding our brand story by joining our Citizenry Studio in Soho, NYC. The ideal candidate is eager to help us create a unique customer experience that far exceeds the uninspired, traditional furniture buying process.

This position will be working on-site from our Soho studio, located at 22 Crosby St, New York, NY 10013.

What You’ll Do:

• Act as the first point of contact for our studio customers, creating exceptional experiences from the moment they walk through the door.
• Enable and contribute to the achievement of monthly, quarterly, and annual sales targets.
• Quickly become an expert on our products (including staying up-to-date on new product / collection launches).
• Assist with the complete selling process from customer first touch to purchase execution and ensure the customer experience is exceptional.
• Field inquiries and assist with sales to clients over the phone, chat, and email.
• Develop expertise in our POS (Point of Sale) system and process transactions without errors; execute store opening and closing procedures relentlessly.
• Actively maintain store and stockroom organization; ensure merchandise on the sales floor meets brand standards.
• Comply effectively with inventory control procedures.
• Push us! Proactively identify new opportunities to drive sales, improve customer experience, and create more efficient processes.
• Help cultivate our brand culture in Soho and help us to continue to build community and brand awareness in the New York market.

Who You Are:

• You are excited by our brand and sharing it with every client who walks in the studio.
• You are client focused. You aim to make each customer experience better and will never settle for “that is good enough”.
• You have a charismatic personality and a desire to engage with clients.
• You enjoy communicating with customers and maintain a calm and friendly presence throughout every customer interaction.
• You look for opportunities to make things better and faster, while never sacrificing quality.
• You are a team player, enjoy working with others, and have a desire to contribute to team goals.
• You have a deep appreciation and understanding of interior design, and furnishings. Bonus points for experience working in the industry.

Additional Details:

• This is a part-time, non-exempt on-site position.
• This position is based at 22 Crosby Street, New York, NY 10013
• Targeted compensation range for this role starts at: $20/hr
• Our total rewards package for full-time employees includes competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401K, paid Parental leave, and Fertility benefits. In addition, we offer free design services, furniture discounts, and merchandise credits.
• Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be able to lift and mobilize small to medium items up to 50 lbs., while utilizing appropriate equipment and adhering to safety guidelines.
• Applicants must be able to maneuver effectively around the studio floor.
• This position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
• Applicants must be currently authorized to work in the United States on a full-time basis.

As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ. We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company, we take pride in and commit to ensuring that everyone feels valued, heard, welcome and has equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a diverse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested.