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IT Support Specialist - Türkiye

JumpCloud

JumpCloud

IT, Customer Service
Ankara, Turkey
Posted on Tuesday, April 9, 2024
This opportunity is a hybrid role at JumpCloud, requiring that you are able to work both on site and remotely in the location specified in the Job Description.
About JumpCloud
JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, ClassPass, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.
About the Team
We’re hiring an IT Support Specialist to help us rapidly scale our growing employee base. This is a fantastic opportunity to be part of a company that is changing the way IT is done. You will have the opportunity to learn and strengthen your IT chops, all while working with the best end users that any IT pro could ask for.

What you’ll be doing:

  • Handle IT support requests from internal end users
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of the on-boarding process
  • Assist with employee training
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal IT assets to ensure accurate inventory records
  • Support computers, printers, scanners, computer peripherals
  • Become a pro using our own platform to support our own employees

Important Notes for This Opportunity:

  • Please note: This hybrid role is based in the Ankara metro area and requires team members to spend a few days each week in the office. You are able to work remotely when not in the office. Our office is located in the Cevizlidere area of Ankara.
  • Must be able to travel to Beirut to support our Lebanon team approximately 4 times/year.
  • JumpCloud has teams in 14+ countries around the world and conducts our internal business in English. The interview and technical screening process will take place primarily in English.

What we’re looking for

  • A fledgling IT pro with strong problem solving skills and a passion for technology.
  • Candidates should have a true customer-focused mindset and be able to collaborate and effectively communicate with users from any department.
  • A strong desire to learn new technologies
  • Process driven and highly organized
  • The ability to give and receive constructive feedback
  • The ability to thrive in a fast-moving, team-oriented, collaborative environment
  • You can demonstrate critical thinking to resolve day-to-day end user issues
  • You are a people person with strong customer service and troubleshooting skills
  • Proficient in Mac OS X and Linux. We’ll throw a few Windows systems in there to keep you on your toes!
  • Ability to translate technical information to non-technical users

Preferred Qualifications:

  • ITIL awareness a plus
  • 3 years+ experience working in an environment as a superuser or higher capacity, or equivalent education
#LI-EB1
Where you’ll be working/Location:
This role is hybrid in the country of Turkey / Türkiye. You must be located in and authorized to work in Turkey / Türkiye to be considered for this role.
This hybrid role is based in the Ankara metro area and requires team members to spend a few days each week in the office. You are able to work remotely when not in the office. Our office is located in the Cevizlidere area of Ankara.
Language:
JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.
JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#LI-Remote #BI-Remote