JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role

We’re looking for an experienced Sales Manager to lead our Account Management team based out of India, focusing on managing and expanding customer relationships within the EMEA Commercial and SMB segmentation. In this role, you’ll manage a high-performing team of account managers, ensuring the successful execution of go-to-market campaigns, motivating the team to exceed targets, and driving strategic growth initiatives.

This position is ideal for a leader with experience in SaaS sales, managing aggressive growth objectives, and handling diverse customer portfolios.

This role reports directly to the Director of Global Account Management, requiring strong skills in reporting, aligning team performance with company goals, and driving strategic initiatives.

Key Responsibilities

Key Responsibilities Include:

Team Leadership & Development

Build and coach a team of up to 5 Account Managers owning a Book of Business across ~2,000 customers in the International Market.
Drive day-to-day renewals, expansions, and upsell activities, ensuring team members meet or exceed targets.
Foster a high-performance culture of accountability, continuous improvement, and customer-centricity.

KPI Ownership & Strategic Planning

Key KPIs: Renewals, revenue expansion (in collaboration with the new business team and Customer Success).
Develop and execute targeted account plans and campaigns to boost product adoption and expansion revenue.
Use data-driven insights to identify growth opportunities, refine sales strategies, and forecast accurately.

Cross-Functional Collaboration

Partner with the CSM team to ensure a unified approach to customer success, driving deeper adoption of JumpCloud’s solutions.
Align with Marketing on campaign development to generate awareness, maximize product usage, and identify upsell opportunities.
Coordinate with New Business teams to smoothly onboard new logos, ensuring a cohesive customer journey post-sale.

Escalation Management

Act as the primary point of contact for high-level escalations, mitigating risks while preserving customer trust and relationships.
Collaborate with Product and Support teams to resolve critical issues and communicate updates effectively to customers and internal stakeholders.

Reporting & Stakeholder Engagement

Regularly present team performance, key metrics, and strategic initiatives to the Head of International Account Managers and other senior leaders.
Provide clear visibility into pipeline health, forecast accuracy, and action plans for at-risk accounts.

Requirements:

8+ years of experience in SaaS sales or account management, with at least 4+ years managing sales/account teams in a high-growth environment.
Proven success in driving aggressive renewal and expansion targets within the EMEA market.
Demonstrated ability to lead EMEA/APAC based sales teams.
Strong track record of team leadership, including hiring, training, and retaining top talent.Data-driven mindset with experience in utilising Salesforce and Gong for pipeline analytics, and forecasting.
Skilled at leading and closing difficult commercial negotiations.
Willingness to work in EMEA shift (1PM to 10PM)

Preferred Qualifications

Bachelor’s degree in Business, Sales, or a related field; MBA is a plus.
Experience leading teams in SaaS environments undergoing aggressive growth.
Familiarity with professional sales methodologies such as Challenger, MEDDIC, SPIN, or similar.
Experience working within both direct and channel ecosystems (VARs, MSPs)
Multilingual capabilities are a plus.

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Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"

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