JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.

About the Role

As a Software Engineer on the SaaS Platform team, you will be an individual contributor delivering on product and technical roadmaps, reporting to the Engineering Manager. This role focuses on building and scaling the core Asset & SaaS Management services that allow our customers to track, secure, and optimize their resources at scale.

You will be hands-on with our development, focusing on designing new high-performance APIs, solving complex concurrency challenges, and optimizing data layers for our high-traffic environment. You will be responsible for the architectural integrity of our Go-based micro services, ensuring they communicate efficiently via gRPC and can handle massive spikes in data ingestion. You will not only contribute high-quality code but also participate heavily in design discussions, mentor other engineers, and take ownership of complex performance tuning and system observability initiatives.

Key Responsibilities

Design, develop, and implement highly scalable backend services for our Asset & SaaS Management platform using Go (Golang).
Architect and build high-throughput microservices using gRPC and Protobuf, ensuring low-latency communication in a high-traffic distributed system.
Take ownership of the database layer using PostgreSQL; design efficient schemas, write complex optimized queries, and perform deep performance analysis to prevent bottlenecks.
Implement and maintain comprehensive observability pipelines using tools like Datadog, Prometheus, or Grafana to monitor system health, trace requests, and proactively identify performance degradation.
Design and implement asynchronous processing workflows for asset data synchronization using message brokers (e.g., Kafka, RabbitMQ, or AWS SQS).
Manage and deploy containerized applications using Kubernetes, ensuring high availability and zero-downtime deployments.
Collaborate with product managers to translate complex asset & saas management logic (lifecycle tracking, depreciation, audit trails) into robust technical solutions.
Write clean, maintainable, and well-documented code, adhering to Go best practices and effective error handling.
Participate in code reviews, providing constructive feedback and ensuring code quality, specifically looking for race conditions and memory leaks.
Troubleshoot and debug production issues in a complex microservices architecture, utilizing distributed tracing and log analysis.

Qualifications

4-6+ years of professional experience in software development, with a strong focus on backend systems and infrastructure engineering.
Strong proficiency in Go (Golang), with a deep understanding of goroutines, channels, and interface-based design patterns.
Proven experience working on high-traffic, large-scale SaaS applications where performance and concurrency are critical.
Deep expertise in PostgreSQL, including the ability to diagnose slow queries, optimize execution plans, and manage connection pools effectively.
Strong experience implementing gRPC services and defining rigid contracts using Protocol Buffers.
Hands-on experience with observability and APM tools (specifically Datadog, New Relic, or OpenTelemetry) to set up dashboards, alerts, and conduct root cause analysis.
Extensive experience with the complete DevOps lifecycle, including Git version control, CI/CD pipelines (e.g., Github, GitLab CI, Jenkins), and infrastructure-as-code.
Strong hands-on experience with Docker and Kubernetes for orchestrating services in a production environment.
Familiarity with distributed caching strategies (e.g., Redis) to offload database pressure.
Excellent problem-solving skills and the ability to work independently and as part of a team.
Strong communication and interpersonal skills.

Preferred Skills

Bachelor's degree in Computer Science, Software Engineering, or a related field.
Experience in API development and API integrations
Experience with cloud platforms (AWS or GCP)
Experience with CDC (Kafka, Debezium etc)
Experience with AI-assisted development tools (e.g., GitHub Copilot, Cursor).
Contributions to open-source Go projects or libraries.

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Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

You must be located in and authorized to work in the country noted in the job description to be considered for this role.

Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"

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