JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

What you’ll be doing:

We are looking for a Staff Software Engineer (DevOps) to join our Infrastructure team.. This is a technical leadership role — you will shape the direction of our Kubernetes-based platform, drive a major infrastructure initiative and multiply the effectiveness of the engineering team around you.

You will own the technical strategy and delivery of critical Infra systems that underpin all of JumpCloud's services: EKS cluster lifecycle, infrastructure-as-code, GitOps delivery pipelines, observability, and multi-region networking. You will work closely with Data Platform and application engineering teams.

We’re looking for:

7+ years of professional experience in infrastructure, platform, or DevOps engineering
Deep expertise in Kubernetes (EKS preferred) — cluster lifecycle management, addon ecosystem, node group operations, RBAC, Cross plane, networking, and production troubleshooting
Strong Terraform proficiency — module design, state management, provider upgrades, and large-scale refactoring across multi-account, multi-region AWS infrastructure
Solid AWS knowledge spanning EKS, IAM, VPC networking (NLB/ALB, Transit Gateway, Global Accelerator), Route53, CloudFront, and multi-account architectures
Hands-on experience with production observability — Datadog monitors, SLOs/SLIs, PagerDuty alerting, and driving alert quality and noise reduction
Experience with secrets management — HashiCorp Vault & Consul, AWS Secrets Manager, KMS, External Secrets Operator, Cert Manager
Experience working with highly available distributed systems across multiple regions
Demonstrated ability to lead technical architecture decisions, author design documents/RFCs with clear trade-off analysis, and drive consensus across teams
Track record of mentoring engineers and raising the technical bar of a team
Passion for addressing complex infrastructure challenges at scale
Strong problem solving, communication, and collaboration skills
A strong team player who helps the team live by our core values: building connections, thinking big, and 1% better every day
Professional experience developing and deploying applications in a public cloud environment (AWS, GCP) with CI/CD pipelines
Experience working with highly available distributed systems
Experience leveraging tools to monitor platform stability, availability and performance (ie: Datadog)
Passion for addressing complex engineering problems/challenges
Strong problem solving, communication and collaboration skills
A strong team player who helps the team live by our core values: building connections, thinking big and 1% better every day

Preferred Qualifications:

Experience designing and implementing core infrastructure components of a platform
Experience managing cloud deployments with Terraform
Container orchestration experience (Kubernetes, ECS, Nomad), bonus for Argo, Istio
Experience with configuration management tools
AI usage experience in day to day Infra work
Having exposure to Cost savings/Optimization

#LI-PD1

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

You must be located in and authorized to work in the country noted in the job description to be considered for this role.

Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"

#LI-Remote #BI-Remote

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