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Claim Lead, Auto Liability & Appraising



Austin, TX, USA · Remote
Posted on Friday, June 16, 2023

Lead, Auto Liability & Appraising 

About LOOP

Hey, we’re LOOP. We use predictive models and real-time driving data to create fair and equitable car insurance whilst eliminating biased and discriminatory factors—like credit scores, zip codes, and job titles—from the equation. We’re a mission, with a business.

We believe systemic injustice has no place in our financial systems. That’s why we only look at how and where you drive to give you a car insurance quote that you can feel great about.

Backed by top-tier VCs, institutional investors, and reinsurers who all believe in bringing change to this industry, we’re committed to giving back and being a force for good in the world so we can uplift the communities impacted by systemic injustice. To us, that’s what it means to Drive Good.

Our community, Members, and team are at the heart of who we are and why we do what we do. If you’re looking to join a dynamic bunch who are positive, engaging, and diverse… you’ve found the right place.

Systems being used

  • Snapsheet
  • Socotra
  • Silvervine
  • Estimating Systems
  • ISO & Verisk and similar reporting tools
  • Zendesk
  • Gmail 
  • Slack
  • Confluence 

About the Role

We’re looking for someone who’s passionate about creating fiercely loyal customers when it matters most and developing adjusters who love coming to work. You’ll be the primary point of contact for our claims adjusters and have the opportunity to impact the customers claim experience. If you’re tired of the status quo and want to be part of a forward thinking claims organization on the cutting edge of technology, we want to speak with you!

In this roll you will

  • Provide leadership and support to your claims team and internal/external partners
  • Influence cost control (LAE), indemnity payment accuracy, and high customer service levels
  • Conduct regular claim file and open inventory reviews
  • Review and develop QA process for effective estimates
  • Develop and improve training materials and programs of new and existing claim team members
  • Maintain a positive work environment for direct and indirect reporting staff
  • Implement an effective claim QA program for internal processes and appraisals
  • Interpret policy contacts and identify how coverage applies to a particular loss
  • Accurately document files to include all key claims activities
  • Resolve internal and external customer escalations
  • Work with external partners to ensure our customers receive a high level of efficient and effective service


  • 5+ years of auto claims experience
  • Claim leadership experience, highly desired 
  • Demonstrated ability to manage relationships with both internal and external customers and vendors
  • Knowledge of state insurance regulations and laws
  • An understanding of private-passenger auto insurance coverages, offered by LOOP
  • Ability to work independently, stay organized, manage priorities, and exercise sound judgment 
  • Able to work well under deadlines in high-paced, changing environment
  • Detailed oriented
  • Demonstrated commitment to high quality customer service
  • Active Adjuster License
  • Experienced in digital direct to consumer type carriers


  • This position is for full time, remote work, with the option to work out of our HQ in Austin, TX 
  • $83,000 - $100,000 Salary ranges are used in good faith, depends on experience and are subject to change
  • Employee Stock Options
  • Health and Dental Benefits
  • 401K with dollar for dollar match up to 5%
  • Flexible Work Schedule
  • Unlimited PTO


To apply, please fill out the webform with your contact information and resume. We are an equal opportunity employer and cherish the diversity you will bring to our team.

JOB CODE: 1000012