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Technical Support Engineer II



IT, Customer Service
Posted on Wednesday, May 22, 2024

Mapbox - Technical Support Engineer

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 3.9 million registered developers have chosen Mapbox because of the platform’s flexibility, security, and privacy compliance. Organizations use Mapbox applications, data, SDKs, and APIs to create customized and immersive experiences that delight their customers.

In 2019, Mapbox made a considerable investment in the platform to support the Japanese market, including the integration of best-in-class Zenrin data and supporting the launch of Yahoo! JAPAN’s new maps for millions of people. Today, the demand for Mapbox in Japan is growing as we become the leading Japanese platform for maps and locations.

What You'll Do

  • Break down complex customer questions into manageable pieces, dive into the Mapbox stack to find the answers to those questions, and craft concise and friendly responses

  • Work with our engineering and documentation teams to ensure our product documentation and code examples are up to date and accurate

  • Work with the rest of the Mapbox support team to ensure we’re consistently delivering high-quality support to our customers

  • Aggregate user feedback and turn it into actionable next steps for Mapbox product engineers

  • Monitor our public GitHub repositories to track open issues and assist Mapbox users and contributors as needed

What We Believe are Important Traits for This Role

  • Exemplary written communication and technical writing skills in Japanese, in addition to English Fluency.

  • Experience with mobile development with the Android SDK(Kotlin or Java) or iOS SDK(Swift)

  • Depth in Support Engineering or Software Engineering, with a customer-first approach

  • Comfortable with tools such as GitHub and the command line

  • Experience working with engineering and product management teams as part of the software development process

  • Experience with geospatial tools

  • Familiarity with or a desire to learn more about Javascript is a plus

  • Formal or informal education experience

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

  • We value high-performing creative individuals who dig into problems and opportunities.

  • We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.

  • We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

  • We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.

Mapbox is an EEO Employer - Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity