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People Operations Manager - (Hybrid, Denver, CO)

Meru Health

Meru Health

People & HR, Operations
Denver, CO, USA
Posted on Wednesday, April 24, 2024

Meru Health is setting the new standard in mental healthcare with the most comprehensive digital mental health solution for depression, burnout, and anxiety. We are on a mission to help 10 million people recover from mental health challenges by 2027, by utilizing the latest science and technology. If you are looking for a place where your work has a strong impact on people’s lives, we invite you to join us on our mission.

We are looking for a People Operations Manager to join our People Team.

FEW REASONS WHY PEOPLE LOVE WORKING AT MERU HEALTH:

  • Be part of Meru Health’s People team and part of our mission to make healthcare more accessible, affordable and outcome, data-driven
  • Join a team that is changing the way we treat and care for mental health challenges - not just treating symptoms but addressing root causes and empowering people to heal and thrive. We work with Stanford, Harvard, UC Davis and other top universities as well as insurance companies like Cigna & Humana
  • Be part of an inclusive and diverse group of individuals that places a high emphasis on values like compassion, integrity, and the wellness of ourselves and others.

TEAM STRUCTURE & WHAT YOU CAN EXPECT:

As People Operations Manager, you will report to our Associate Director of People to optimize, enhance, and elevate our Employee Lifecycle. You will also be a strong business partner in implementing and executing on key initiatives that will enhance the Meru Health employee experience.

As a culture add, you approach personal and professional relationships from a place of care, curiosity, and open-mindedness. You genuinely care about the well-being of others, have a genuine passion for helping people, and are actively keeping inclusion & diversity top of mind.

YOUR MAIN RESPONSIBILITIES (What this role will achieve):

People Operations: With our global environment + stellar clinic, you will ensure People Operations and systems management is efficient, effective, + inclusive.

  • Own People Operations systems and recommend solutions to enhance + optimize systems.
  • Administer and train workforce to company wide processes.
  • Ensure accurate employee records retention and documentations of employment changes in systems.
  • Deliver high-touch benefit support and administration.
  • Coordinate open enrollment, provide benefits training, process bills, and answer employee questions.
  • Manage the Leave administration and inquiries.
  • Ensure compliance with labor regulations and company policies

Employee Experience: As our People Operations Manager, you will positively impact the employee experience, keeping the employee experience at the core of what you do.

  • Ensure employees are onboarded and oriented effectively.
  • Conduct stay interviews, coordinate developmental training, manage employee programs, and help build/improve employee experience.
  • Support the immigration process.
  • Support the employment termination process.
  • Manage and support the needs of local Meru Place (Denver Office)

HR Business Partner: Depending on business needs, you will support our managers with navigating employee relations, organization development, and workforce planning activities.

  • Works closely with management in the implementation of corporate policies related to human resources, organizational and employee development.
  • Consults with employees and managers to address root causes of issues and resolve employee relations issues with a systematic approach.
  • Support talent management and succession planning activities.



WHAT YOU WILL NEED TO BE SUCCESSFUL IN THIS ROLE:

Skills Needed:

  • Alignment with our values and passion for our mission
  • Self-starter and ability to work very independently
  • Ability to provide recommendations on solutions and prepare to execute
  • Genuine passion for helping people
  • Excellent written and verbal communication skills - especially compassion driven communication
  • Excellent understanding of data and ability to use data to inform decision making
  • Ability to build and maintain strong cross-functional relationships
  • Strong analytical skills
  • A solutions-oriented approach and “can do” attitude
  • Ability to think critically and react quickly
  • Ability to work in a team environment while balancing demands of independent workflow and projects
  • Attention to detail
  • Tech savvy and resourceful
  • Professionalism

Work Experience Needed:

  • 3-5 years of experience working as a strong HR generalist. (Previous work experience as an HR Manager and/or managing in a hybrid environment is a plus!)
  • Must have experience working at a start-up.

Knowledge, Education, and/or Training:

  • Familiarity with administering HR softwares (Rippling, and Greenhouse are a plus!), navigating employee relations, and coordinating DEIB (diversity, equity, inclusion, & belonging) programs.
  • Deep understanding of benefit and leave administration, employment laws and practices, immigration processes, and HR functional excellence.
  • Success with demonstrating the following core competencies - influence, trust, credibility, transparency, collaboration, and communication. (Data analysis and interpretation skills are a plus!)

WHAT SUCCESS LOOKS LIKE:

  1. Strong partnerships with People Team and cross-functional team members.
  2. Understanding of Meru people + policies + processes to be able to quickly identify better solutions.
  3. High employee satisfaction when it comes to resolving tickets and employee experience.

In addition to the achievements identified above, here is what to expect:

At 90 days:

  • You are well on your way to building trust and strong relationships
  • You understand team workflows and processes and know where to find information.
  • You are actively contributing to the team’s efficiency and effectiveness.

At 6-months:

  • You are able to effectively communicate barriers to team efficiency and identify possible solutions to these barriers, including expected impacts on other teams or workflows.
  • You are independently solving problems and bringing solutions to the team.
  • You are proactively leading team initiatives.

At 1-year:

  • You are a seasoned member of the team and a go-to resource for other teams needing support.
  • You regularly serve as a stakeholder on cross-functional projects.

At Meru Health, we don’t just accept differences — we celebrate, support, and thrive on them as a source of human creativity and richness of life, for the benefit of our employees, our customers, and our community. Meru Health is proud to be an equal opportunity workplace and is an affirmative action employer.

US TOTAL REWARDS PACKAGE:

We believe in prioritizing our employees' health and well-being, so that they can focus on the good work of helping 10 million people recover from mental health challenges.

  • Compensation:
    • Denver: $95,950.00 - $117,071.00
    • Generous stock options

  • Benefits:
    • 100% employer paid Medical, Dental, Vision, & Life Insurance for full-time employees (50% for dependents)
    • Flexible Spending Account and Health Savings Account options available (HSA eligible employees will receive Meru's annual contributions of $1,500 for single enrollees and $3,000 for enrollees with dependents)

  • Paid Time Off:
    • 15 US holidays annually
    • 20 days of vacation your first year of employment, then 25 days of vacation thereafter
    • 8 weeks of parental leave for all new parents and an additional 8 weeks for new birthing parents
    • Up to 4 weeks off to grieve a family member's passing
    • Birthday off
    • Day of Service to participate in any activities that elevate marginalized communities

  • Hybrid Work Benefits:
    • Internet & phone expense reimbursement
    • $250 Onboarding Home Office stipend
    • Work from Denver, CO Office 3 days per week

Not sure if you should apply? Please keep reading...

Research shows that women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

MORE ABOUT MERU HEALTH:

Meru Health is growing fast to meet the rapidly increasing demand for mental health services. We are on a mission to help 10 million people recover from mental health ailments by 2027. We partner with healthcare organizations, large employers and insurance companies who understand the need to offer comprehensive mental healthcare to members or employees, and to meet challenges so many people face with trying to access mental health care services.

We are scientists, engineers and experienced entrepreneurs who have come together to make mental healthcare accessible, effective and truly outcome-driven. Our mission is more than business, it’s personal. Our founders have lost friends and family members to depression, and we want to build a highly effective mobile treatment widely accessible to people in need.

At Meru Health, we don’t just accept differences — we celebrate it, we support it, and we thrive on it, as a source of human creativity and richness of life, for the benefit of our employees, our customers, and our community.

Get to know us and our culture: https://www.meruhealth.com/about-us

Check out the science and research behind what we do: https://www.meruhealth.com/science

See example testimonials to get an idea of the impact our work is already having on thousands of lives: https://vimeo.com/495477106 ; https://www.youtube.com/watch?v=z8PcUkW8x_Y