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Outbound Sales Manager

Pioneer Square Labs

Pioneer Square Labs

Sales & Business Development
Cebu City, Cebu, Philippines
Posted on Tuesday, June 18, 2024

About Boundless Immigration

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses through their entire immigration journey and their first ten years of life in a new country.

Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the most prominent brand in an industry that has never had one before.

We're backed by influential early-stage venture investors around the United States, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.

What You Will Do

As a Sales Manager, you will drive company growth by building strong relationships, uniting the team around actionable goals, and regularly setting clear revenue targets. You will enhance Key Performance Indicators and ensure operational excellence. Using both qualitative and quantitative data, you will make informed decisions, communicate strategy, inspire your team, evaluate the Sales department's performance, and excel in engaging with people.

Key Responsibilities:

  • Manages Team Leaders/Supervisors overseeing outbound sales representatives
  • Identifies, prioritizes, and coaches supervisors/new agents on development areas
  • Work cross functionally with other departments to achieve organizational objectives.
  • Initiates new projects, process improvements and strategic initiatives
  • Plans staffing needs at least 1-3 months in advance
  • Responsible for hiring new talents and performance management
  • Utilizes CRM tools, pulls data and analyzes it to support sales representatives and enhance team effectiveness.
  • Maintains target levels of performance required and goals set by the company
  • Maintains up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in general company email/Slack updates, team meetings, training and other briefings
  • Implements motivational techniques to foster team building and increase morale.
  • Actively engages with team members to enhance motivation, collaboration, and job satisfaction.
  • Multitasks, listens, inputs data, probes, and provides solutions to the agents/Supervisors
  • Ensures that all Agent reference materials are up to date
  • Prepares weekly and monthly business reviews
  • Undertakes duties of a general nature or additional tasks as business requires.
  • Conducts mandatory phone call/virtual monitoring and desk-side coaching to ensure that all agents are providing the levels of call handling and sales techniques that are required.
  • Facilitates Department specific onboarding
  • Coach, develop and retain a diverse and highly effective sales drive and workforce.
  • Ensures overall quality and productivity as a sales representative’s function by evaluating and analyzing quantitative and qualitative performance results and develops and initiates actions to improve employee performance.
  • Writes and conducts performance evaluations, sets performance goals and objectives for assigned teams
  • Acts as a trusted advisor providing guidance when sought out; builds productive relationships within leadership and support groups.
  • Partners with internal departments such as Human Resources, Training Quality and relevant functional departments to focus on common goals and influence performance of site and change employee behavior.
  • Support in planning and execution of company programs for the timely development and progression of employees - both direct reports and other internal employees.
  • Monitors team performance and sales conversion to ensure goals are being met; teams are in compliance with policies and procedures. Initiate actions to help drive team performance.

About You

  • You are naturally curious and energized by solving challenges.
  • You have the ability to build cohesive and productive teams that achieve organizational goals, valuing each team member's contribution.
  • You have the capability to identify areas needing improvement and devise solutions independently or through collaboration.
  • You are highly observant and skilled in analytics, adept at using insights to improve customer service and boost revenue by creating strategic solutions.
  • You can efficiently and accurately allocate team members' abilities to focus on specific tasks or multiple tasks.
  • You maintain strong business insight and understand how training and quality assurance impact sales performance and customer satisfaction.
  • You foster a productive environment by promoting cooperation, inspiring trust, building relationships, and effectively managing individual differences to achieve team goals and objectives.
  • You are skilled at identifying talent and making successful hiring decisions.

Who You Are

  • 3-5 years experience in management level
  • Advanced proficiency level in English communication
  • Must be adept in use of Microsoft Office (advanced level), Google Applications (Docs, Calendar, etc.) Slack, etc.
  • Experience using CRM tools (i.e. Hubspot, Salesforce)
  • Preferably with experience leading a sales team in a startup environment or with a pioneering team
  • Must be willing to work onsite in Cebu office
  • Attention to detail, rigorous, takes initiative and is proactive.
  • Can effectively manage multiple conversations, demands and completing deadlines.
  • Excellent multitasking capabilities, creative, organizational, administration and quality assurance skills.
  • Produces a satisfactory level of work output.
  • Excellent people skills, highly flexible, adaptable, and highly empathetic.
  • Good listener and articulates thoughts and ideas clearly.

Join us in making Boundless Immigration the best immigration services provider we can be!

What We Offer

You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry.

You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.

Great company perks and benefits await you!

  • Annual salary appraisal and regularization merit: We recognize great team mates and reward them for exemplary performance and dedication at work.
  • Limited work-from-home capability - While this is an in-office position, limited and occasional work-from-home is authorized and equipment will be issued to facilitate that.
  • 15 PTO credits per year and 3 days off in December: We encourage our team mates to take advantage of their leave credits should they feel sick or wish to take a vacation.
  • Meaningful health insurance package: We give health insurance support for you and your dependent(s).
  • Statutorily mandated benefits: We ensure each team mate has their statutory contributions and 13th-month pay up-to-date.
  • Free coffee and weekly meals provision
  • Free transportation services: We prioritize your health and safety as you work on-site, so you will be provided pick-up and drop-off transportation access.