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Solutions Engineer I

Sovrn

Sovrn

Sales & Business Development
Boulder, CO, USA
Posted on Thursday, July 4, 2024

About Sovrn

Every interesting company solves important problems for other people. Sovrn is a Software and Data business that helps Open Web businesses be and remain independent. We help them understand their business better, operate more efficiently, and make & keep more money.

  • We believe in the freedom and free-flow of information.
  • We believe the Open Web is the largest source of this information.
  • We believe in helping Open Web businesses be and remain Independent.

Through Software products and Data solutions we help our customers:

  • Understand their business better, so they can make better decisions
  • Operate their business more efficiently, so they can invest in what matters most
  • Make (and Keep) more money, so they control their own destiny

About the Team

The Publisher Growth team at Sovrn is responsible for building relationships with key publishers in order to better understand their business and needs. Our goal is to be world-class in everything we do, from the service we provide our publishers to our interactions with teammates and colleagues. We’re a lean and efficient group from around the world, and we ground our work in a sense of community that’s built on our collective strengths. We help each other excel professionally with regular training and empathetic feedback sessions, and we take our team-building exercises just as seriously. Our mission is simple: give publishers the tools they need to do more of what they love and less of what they don’t.

About the Job

As a Solutions Engineer on the Publisher team, you will help develop relationships with customers, manage integrations, troubleshoot technical solutions, and explore new optimizations to increase revenue and lower costs. You will be an expert on the advertising product suite and will work closely with product, engineering, and sales teams, including supporting sales and account management teams on calls and in email communication with customers. The Solutions Engineer plays a key role in helping our global team of Account Executives, product leaders, and support leads to aid in technical sales, onboarding support, and delivering key feedback to improve our products.

What you'll be doing:

This role is about generating and closing new opportunities while playing a key role in supporting the Publisher Growth Team - here are a few key expectations:

  • Know the Tech: Quickly get up to speed on Sovrn’s technical capabilities. Understand the unique features and customer benefits our platform offers and how to speak with confidence, knowledge, and credibility about what we bring to our customers. This is likely to include sitting in on our product and technology teams' regular meetings. Provide market feedback through management channels.
  • Support the Sales Process: From your first day, you will be expected to work on real customer opportunities through a sales process, from initial engagement to pricing discussions to final contract negotiations. Use your ad tech knowledge to educate, problem-solve, and deliver guidance to our customers. You may occasionally be asked to help with RFPs and questionnaires. At any given time, you may be supporting as many as 10-15 opportunities in various stages of that process.
  • Engage with Customer Opportunities: You're someone who must love working with customers. Your audience will be our customers' developers, product managers, engineers, and business heads. Our Publisher Growth team will rely on you to ensure the key technical influencers of our customers deeply understand our technology, what makes it different (and better than that of our competitors), and how to quickly get integrated and live. We’ll also count on you to be a trusted adviser to clients and explain complex solution use cases in layman’s terms to prospects.
  • Trendspotting: As you engage with customers and our team, you'll have the best vantage point to spot key trends and emerging customer needs in the market where Sovrn can have an advantage.

What a successful candidate has:

  • Experience selling ad tech platforms and solutions to publishers and/or relevant SaaS enterprise Solutions Engineering experience
  • Understand how to support the sales cycle from lead to opportunity to live account
  • Familiarity and ease with technology, B2B technology applications, and how advertising technology platforms serve customer businesses
  • Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules
  • Outstanding analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a dynamic environment
  • Superior communication skills (interpersonal, verbal, presenting, and written)
  • Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently
  • Ability to work cross-functionally (Customer Success, Sales, Technical Escalations, Product Management, Marketing, and Engineering) to get deals across the line
  • Understanding of APIs, JSON, and webhooks, ORTB protocol, Prebid.JS.
  • Strong technical knowledge of header bidding wrapper solutions, including (ideally) prior work as technical operations manager, Solutions Engineer, or similar roles
  • Proficiency in Microsoft Office Suite, and Google Applications (sheets, docs, etc)

Nice to Have:

  • Bachelor’s Degree in a related field
  • Experience working with Google Ad Manager (GAM)
  • Familiarity with ticket prioritization tools such as Jira and Salesforce
  • Experience with BI tools such as Looker

Position Reports to: Director, Solutions Engineering

Location: Boulder, Colorado #LI-Hybrid

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of accountability impact, and the ability to thrive in a fluid and collaborative environment. We expect you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for.

Sovrn Core Values: Candid, Customer Empathy, Learning, Scrappy, Second Order Thinking

Compensation and Benefits

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate compensation range for this role in Boulder, Colorado is $85,000 to $105,000, including base salary and any related bonuses or commissions. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills and certifications.

Sovrn offers a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, short and long term disability, life insurance, 11 paid holidays, flexible vacation, commuter benefits, a 401(k) plan and match, and a paid parental leave program.

Equal Opportunity Employer

Sovrn is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

Recruitment Agencies

Sovrn does not accept agency resumes. Please do not forward resumes to our jobs alias or Sovrn employees. Sovrn is not responsible for any fees related to unsolicited resumes.