About Sovrn

Every interesting company solves important problems for other people. Sovrn is a Software and Data business that helps Open Web businesses be and remain independent. We help them understand their business better, operate more efficiently, and make & keep more money.

• We believe in the freedom and free-flow of information.
• We believe the Open Web is the largest source of this information.
• We believe in helping Open Web businesses be and remain Independent.

Through Software products and Data solutions we help our customers:

• Understand their business better, so they can make better decisions
• Operate their business more efficiently, so they can invest in what matters most
• Make (and Keep) more money, so they control their own destiny

About the Job

As the Demand Optimization Lead, you'll serve as the technical liaison between our exchange team and external clients, facilitating communication and collaboration between commercial, product, and engineering departments. This role interfaces with both supply and demand sides, focusing on delivering innovative solutions to meet the needs of Sovrn Exchange's external customers.

What You’ll Be Doing:

• Work cross functionally with both Demand Team, Account Managers and their managed accounts.
• Primary contact for any/all DSP integrations in XSP
• Optimization and scaling of all Demand Partner accounts
• Work closely with Product to help define, using Voice of the Customer, future Sovrn product initiatives and their relative importance to our partners.
• Championing Sovrn's product initiatives and ensuring end-to-end support with our customers.
• Becoming a subject matter expert on Partner Nuance.
• Working to create and manifest incremental revenue from our partners.
• General optimizations of all customer accounts, supply & demand.
• Identification of incremental revenue generation opportunities throughout the exchange.
• Deal creation and curation in lockstep with Demand Team
• Data Analysis of the overall Exchange landscape & health through the lens of cost saving measures, partner efficiency, and incremental uplift tracking.
• Being a Sovrn internal tools subject matter expert, providing assistance to any department requiring data and/or platform changes.
• Act as a partner-liaison between our customers and our engineering teams.

The successful candidate will have:

• At least 5 years of experience in a similar role, preferably within the ad tech or digital media industry.
• Strong technical background with a deep understanding of DSP integrations and exchange platforms.
• Demonstrated ability to work effectively across multiple departments, including commercial, product, and engineering.
• Proficient in data analysis and the ability to derive actionable insights from complex datasets.
• Excellent customer relationship management skills, with a proven track record of championing customer needs and driving customer satisfaction.
• Strong understanding of Sovrn's product initiatives and the ability to translate customer feedback into actionable product improvements.
• Proven ability to identify and capitalize on incremental revenue opportunities.
• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Deep knowledge of partner nuances and the ability to become a subject matter expert on Sovrn's internal tools.
• Experience in managing multiple projects simultaneously and delivering results within tight deadlines.

Location: New York City, New York - Candidates must currently live in, or are willing to relocate to the New York area. #LI-Hybrid

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of accountability impact, and the ability to thrive in a fluid and collaborative environment. We expect you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for.

Sovrn Core Values: Candid, Customer Empathy, Learning, Scrappy, Second Order Thinking

Equal Opportunity Employer

Sovrn is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

Recruitment Agencies

Sovrn does not accept agency resumes. Please do not forward resumes to our jobs alias or Sovrn employees. Sovrn is not responsible for any fees related to unsolicited resumes.