IT Helpdesk Technician

Boca Raton, FL - Office Based

Are you energized by solving technical challenges and helping others navigate the digital world? Does troubleshooting and providing top-notch IT support get you up in the morning? We are looking for an enthusiastic Entry-Level IT Helpdesk Technician who is eager to learn and grow in a dynamic tech environment. In this role, you will play a crucial part in ensuring our employees have the support they need to excel, helping us achieve our goal of delivering exceptional solutions to our clients.

About the Job

The mission of the IT Helpdesk Technician is to provide exceptional customer service to Vendasta employees on all relevant IT Helpdesk tickets, inquiries, and related duties. The incumbent of this role demonstrates a deep understanding of computer technology, technical expertise, strong problem-solving skills, and excellent written and verbal communication.

Your Impact

As an IT Helpdesk Technician you'll:

• Provide prompt and efficient technical support to users via chat, email, and in-person channels

• Conduct training sessions for users, equipping them with the necessary skills and knowledge to utilize technology effectively

• Document and track all support requests thoroughly, ensuring efficient follow-up and resolution

• Stay up-to-date with emerging technologies, industry trends, and best practices

• Troubleshoot and resolve a wide range of hardware, software, and network issues accurately and effectively

• Prepare, configure, and maintain user computer hardware and software, ensuring optimal performance and security

• Manage and monitor computer networks, proactively identifying and resolving potential issues

What You Bring to the Table

In this role you’ll need an understanding of computer hardware, software, operating systems, and network protocols. Excellent customer service skills, with the ability to communicate complex technical concepts in a clear and concise manner is critical. A proficiency in troubleshooting and problem-solving, with a systematic and analytical approach and the ability to work independently and as part of a team, collaborating effectively with colleagues and end-users are important. Lastly, excellent written and verbal communication skills, with the ability to convey technical information effectively to both technical and non-technical audiences is a must!

About Vendasta

So what do we actually do? Vendasta is a SaaS company composed of a company of global brands including; MatchCraft, Yesware and Broadly, that builds and sells software and services to help small businesses operate more efficiently as a team, meet more client needs, and provide incredible client experiences. We have offices in Saskatoon, Saskatchewan, Boca Raton Florida and Chennai, India.

Perks

Join the Vendasta family, where your happiness and health are our top priorities! Dive into a world where competitive health benefits meet flexibility with flex time and a dynamic work-from-anywhere policy. Embrace the opportunity to grow with us through our Employee Options Program and savour every bite in our cafeteria, delighting in daily snacks, and unwinding with catered Friday lunches, for those who work within one of our offices. Fuel your ambition with education reimbursement, in-house learning, and an array of leadership development programs, all nestled within a culture brimming with Drive, Innovation, Respect, and Agility. Engage your heart in community events and volunteer opportunities. At Vendasta, we're not just offering a job; we're inviting you to build a thriving career in an environment that champions your growth and well-being. Let's soar together!

Please apply by June 24, 2024.