Onboarding Specialist

Saskatoon, Canada - HQ Office

We’re looking for someone who is customer obsessed, and who loves nothing more than to help partners be successful. We want someone who loves nothing more than to see their partners succeed. Someone who is excited to learn and educate, and wants to be a master of the platform.

About the Job

The mission for the Onboarding Specialist is to increase product adoption and enable Partner success through in-depth product understanding and implementation. The role ensures that incoming Channel Partners understand the levels of support existing, and how to access them, as well as offers set product tours, assists in setup and aid in implementation. The Onboarding Specialist utilizing the Implementation Packages, improves Platform adoption, customer retention and helps foster a positive relationship creating a loyal base.

Your Impact

As an Onboarding Specialist I you'll work with the Customer Success and onboarding teams to:

• Provide a world-class onboarding experience to Vendasta Channel Partners

• Manage partner projects and follow up with partners to drive onboarding meetings and complete projects

• Work collaboratively to help partners get activated with the Vendasta platform

• Assist with team projects, including outreach to customers

What You Bring to the Table

You have a desire to become a platform master, to understand the ins and outs and how to effectively implement them. You have a proven track record of working with customers and delivering a great experience

About Vendasta

So what do we actually do? Vendasta is a SaaS company composed of a company of global brands including; MatchCraft, Yesware and Broadly, that builds and sells software and services to help small businesses operate more efficiently as a team, meet more client needs, and provide incredible client experiences. We have offices in Saskatoon, Saskatchewan, Boca Raton Florida and Chennai, India.

Perks

Join the Vendasta family, where your happiness and health are our top priorities! Dive into a world where competitive health benefits meet flexibility with flex time and a dynamic work-from-anywhere policy. Embrace the opportunity to grow with us through our Employee Options Program and savour every bite in our cafeteria, delighting in daily snacks, and unwinding with catered Friday lunches, for those who work within one of our offices. Fuel your ambition with education reimbursement, in-house learning, and an array of leadership development programs, all nestled within a culture brimming with Drive, Innovation, Respect, and Agility. Engage your heart in community events and volunteer opportunities. At Vendasta, we're not just offering a job; we're inviting you to build a thriving career in an environment that champions your growth and well-being. Let's soar together!

Please apply on our company website by August 2, 2024.