Who we are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!

Company values

Happy to Help

Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).

Craft over Convention

Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.

Progress not Perfection

The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.

Own the Outcome

Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.

Read more about how we define, share, and live these values here.

As our second full-time recruiter, your main focus will be partnering with managers from the Experience Org (Engineering, Product Management, Product Design) to own the full cycle recruiting process. From time to time, you might also pitch in on other roles across the business.

About the role

• Hiring excellent people is the most impactful thing you will do for our team. You’ll work closely with hiring managers to help define the role, source talented & diverse candidates, and oversee the entire hiring process until a candidate signs on the metaphorical dotted line.

• Recruiters at Help Scout are full-stack — you’ll spend most of your time sourcing and reaching out to prospective candidates, running candidates through our hiring process, and keeping your hiring teams in the loop.

• Our hiring managers love being hands-on, but will look to you to shepherd the process, provide insight from your years of successful recruiting experience, help mitigate unconscious bias, and offer guidance when appropriate.

• Managing a hiring process for a remote team is no joke! This job requires superhuman organization and communication skills to keep things running smoothly. You’ll spend your time in Slack, Ashby (our hiring ATS), LinkedIn and Zoom.

• You’ll be accountable to and help track our hiring KPIs and assist with reporting to the wider company.
  

About you

• This is not your first recruiting rodeo! You‘ve hired great engineers, designers, or product managers before. You’re in your element owning your own hires, sourcing, running kick-off meetings, and advising hiring managers.

• You operate with urgency and understand that making great hires is mission critical to a business hitting its goals. When you notice that our hiring KPIs are slipping, you problem solve and get ahead of it to right the ship.

• You’re a people person and get energized by meeting new people. You are skilled at building trust quickly and can make a convincing pitch to sell a company and role effectively. You go out of your way to foster connections between people and understand that great recruiting means relationship building.

• You are an excellent communicator both verbally and in writing. You know the impact of emojis and can adjust your tone depending on your audience.

• You’re excited when you see companies prioritizing DEI initiatives and feel passionately about infusing DEI into recruiting and hiring philosophies.

• You believe remote teams are the future of work, or are at least curious about being part of a remote-first team. It’s a bonus if you have experience working with and hiring for remote teams.
  

Who You'll Work With

• Mary Grissom — Lead Recruiter, this role will report to Mary who is our amazing player-coach.

• Luis Morales (VP of Engineering), Scott Rocher (VP of Product), and Jared McDaniel (Director of Product Design, Co-founder) will be some of your hiring managers.

• Leah Knobler — the VP of People, who built out the TA function at Help Scout and is a recruiter at heart.

About the Process

1. Value add - you'll meet with Mary, Lead Recruiter, to talk more about the role, review your experience, and go over logistics like compensation.

2. Technical Screen - you'll meet with Leah, VP of People, to dive deeper into your experience.

3. Hiring Manager Screen - you'll meet with one of our hiring managers who you'd support.

4. Project - we’ll give you a take-home project (we’ll pay for your time), then you’ll present it back to the team.

5. Final Chat - you’ll chat with our CEO and Co-Founder, Nick.

6. References - we’ll ask you for three references. Ideally, we’d like two of them to be managers, but we can be flexible.
   

Compensation

Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.

Our remote compensation philosophy is not based on the employee’s geographic location. You are paid the same no matter where you live.

For this role, our salary range is $144,000 - $165,000 plus our standard benefits that include a generous equity package.

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Hiring Guidelines:

All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location.

For our Sales, Product Management, Product Design, and Engineering roles, we are only able to hire in the United States.

For other roles, we are only able to hire in the following countries: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, and Norway.

We’re working on expanding this list. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

About Help Scout

We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger. We're trying to build a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019, have pledged 1% of our equity back to the community, and have been remote since day one, now with 140+ people in 115 cities worldwide.

To learn more about who we are, visit the About page.