Who we are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!

Company values

Happy to Help

Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community.

Craft over Convention

Our success relies on the quality and craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight.

Progress not Perfection

Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better.

Own the Outcome

Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along.

Read more about how we define, share, and live these values here.

Impact

We're seeking an Analytics Engineer to join our data team and bridge the gap between data engineering and analytics. This role is perfect for someone with a strong analytics foundation who wants to combine technical engineering skills with business insight to deliver high-quality, reliable data products.

As an Analytics Engineer, you'll work at the intersection of data engineering and analytics, building the foundational data models that power business decisions. Your work will enable product teams, marketing, operations, and leadership to make smarter, faster, and more informed decisions.

About the Role

• You’ll build and maintain data models using dbt, creating a reliable, well-documented analytics layer that supports teams across the business.
  

• You’ll collaborate with analysts and stakeholders to deeply understand reporting needs and turn those into scalable, trustworthy data solutions.
  

• You’ll define and develop core metrics, reusable dimensions, and standardized data models that power BI dashboards and reporting.
  

• You’ll ensure the accuracy and consistency of our data by implementing thorough data quality tests and validation processes.
  

• You’ll design and optimize SQL queries for performance, readability, and long-term maintainability.
  

• You’ll write and maintain clear, accessible documentation for your data models, transformations, and business logic.
  

• You’ll support Looker (and potentially other BI tools) by building strong data foundations that enable self-serve analytics across the company.
  

About You

• You have 1–2 years of experience in data analytics, business intelligence, or analytics engineering.
  

• You’re proficient with dbt (data build tool) and enjoy building modular, maintainable data models.
  

• You write advanced SQL comfortably, including complex joins, CTEs, and window functions.
  

• You have hands-on experience working with BI tools like Looker, Tableau, or Power BI, and understand how to design data for usability.
  

• You’re familiar with version control (Git) and collaborative development workflows.
  

• You bring strong business acumen and a curiosity to deeply understand how data can drive better outcomes.
  

• You communicate clearly and effectively—especially when translating technical concepts for non-technical partners.

Who You’ll Work With

You’ll collaborate closely with a thoughtful, driven group who cares deeply about using data to drive impact across the company:

• Bryan McKinney – Director of Data and Analytics

• Kyle Thompson – Staff Analytics Engineer

You’ll be part of a collaborative, cross-functional environment where your work will shape key decisions across Marketing, Product, Sales, Finance, and Customer Success.

Compensation

Each role at Help Scout has a pay range aligned to oursalary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.

The salary range for this role is $119,000 - $131,000

Please note: At this time, this role is only open to applicants in the US and Canada.

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Hiring Guidelines:

All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location.

For our Sales roles, we are only able to hire in the United States.

For other roles, we are only able to hire in the following countries: United States, Canada, Australia, Ireland, Netherlands, Poland, United Kingdom, Denmark, Italy, Spain.

We’re working on expanding this list. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

A note on the use of AI in our interview process

While we understand that AI in an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.

On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process.

About Help Scout

We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger. We're trying to build a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019, have pledged 1% of our equity back to the community, and have been remote since day one, now with 140+ people in 115 cities worldwide.

To learn more about who we are, visit the About page.


Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Compensation Range: $119K - $131K