Infleqtion delivers high-value quantum information precisely where it is needed. By operating at the Edge, our software-configured, quantum-enabled products deliver unmatched levels of precision and power, generating streams of high-value information for commercial organizations, the United States, and allied governments. With 16 years of ColdQuanta's pioneering quantum research as our foundation, our hardware products and AI-powered solutions address critical market needs in PNT, global communication security and efficiency, resilient energy distribution, and accelerated quantum computing. We currently have offices in Austin, TX; Boulder, CO; Chicago, IL; Louisville, CO; Madison, WI; Melbourne, AU; and Oxford, UK. Learn how Infleqtion is revolutionizing how we communicate, navigate, and discover at www.infleqtion.com. We are recruiting for an IT Service Desk Technician.

Location

This position is a full-time, in-office position and is based in our Oxford, United Kingdom office.

Job Summary

Infleqtion UK is looking for an IT Service Desk Technician who will provide Tier 1 technical support, including, but not limited to: new user onboarding and offboarding tasks, computer imaging, troubleshooting basic hardware, software, and networking issues. The new technician will prioritize customer satisfaction and escalate to Tier 2/3 support as needed.

Job Responsibilities

The duties and responsibilities outlined below include essential functions of the role. Depending on business needs, this role may perform a combination of some or all of the following duties. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

• Evaluate incoming IT support tickets in the form of Service Requests and Incidents
• Promptly respond to issues via the ticketing system, emails, instant message chats, phone calls, and/or in-person interactions where appropriate
• Onboard/Offboard employees
• Setup new computers and users across various platforms
• Investigate, research, and solve hardware, software, and network issues
• Perform both on-site and remote troubleshooting tasks with end users
• Accurately record details of work performed as it is completed
• Review and contribute to internal documentation and knowledgebases
• Seek out improvements in the IT environment and make appropriate recommendations
• Report updates to key stakeholders and ask for help or guidance when needed
• Participate in assigned projects
• Continually seek out and learn new technical skills
  
  

Requirements

• College coursework or technical training required, IT certifications (CompTIA A+, or similar) desired
• 0-2 years of experience in Desktop Support, Information Technology, and/or Help Desk
• Familiarity with ITIL concepts
• Familiarity with Microsoft Windows, macOS, and Linux operating systems
• Familiarity with Active Directory and Microsoft 365
• Customer and solutions-oriented focus and drive
• Professional level verbal and written communication skills
• Professional level interpersonal and conflict resolution skills
• Professional level organizational skills and high attention to detail; great listening skills
• Professional level time management skills with a proven ability to meet deadlines in a fast-paced, fluid, and dynamic environment
• Professional level analytical and problem-solving skills
• Self-motivated, go-getter attitude, excellent work ethic, team player
• Ability to act with integrity, professionalism, and confidentiality
• Ability to prioritize tasks and to escalate them when appropriate
• Demonstrated ability to explain technical concepts to varying levels of end-users
• Good collaboration skills, able to work in a team environment where engagement and participation are an expected part of successful job performance
• Loves to learn and find areas where they can bring improvements to the organization
• Ability to travel up to 10%
• Proficient with Microsoft Office Suite
  
  

Benefits

In addition to your base compensation, we offer a generous Total Rewards program which includes:  

• Competitive salary
• Unlimited PTO
• Generous company pension contribution
• Cycle to work and Technology schemes
• Incentive Stock Option Plan