Careers within the Foundry Network
112
Companies
599
Open Positions

Foundry has an expansive network of innovative companies that are constantly growing their teams. Explore the opportunities below.

Customer Success Manager

Wholesail

Wholesail

Administration
Remote
Posted on Tuesday, August 1, 2023

About the Role

As a Customer Success Manager, you will assume responsibility for the customer relationship post-sale; maintaining a high customer retention rate, improving customer engagement and driving deep utilization of Wholesail’s features. Your activities will be a key driver of several business metrics including revenue, transaction volume, customer satisfaction, and retention. You will be the project manager and main point of contact for new customers to provide a white-glove onboarding experience in partnership with our technical support team, who handle the more technical aspects of onboarding. Post-Launch you will be responsible for the engagement of the customer through periodic account reviews, meetings to discuss product questions and feedback, and responsible for customer inquiries.

You Will:

  • Encourage deeper utilization of Wholesail’s features to increase how many customers pay our vendor partners online through Wholesail.
  • Ensure customer satisfaction and consistently strive to up-level their experience using Wholesail.
  • Present customized training sessions for users of Wholesail’s products, primarily online and occasionally in person.
  • Develop and execute strategic plans for account growth in key company metrics.
  • Consistently over-achieve quarterly revenue targets and product adoption by customers.
  • Listen to the needs of the market and share feedback with the sales and product development teams.
  • Understand and adapt to ongoing product and technology developments.
  • Analyze internal reports and customer feedback to look for opportunities to drive further adoption of features and payment volume.
  • Point person for customer-facing onboarding.
  • Work closely with sales, product, and support to rollout new feature adoption.

Required Experience & Skills

  • 2 years minimum experience in a proactive customer-facing role such as Account Management / Customer Success with a proven track record of meeting and exceeding quotas and supporting small to medium size customers.
  • Skilled at presenting new points of view to customers that reframe and challenge the way they view their business.
  • Builds relationships with customers that are based on trust and support while also balancing the ability to drive results from a sales angle.
  • Aptitude for gathering and using data to inform and persuade others to make business decisions.
  • History of deep product knowledge on products supported.
  • Highly organized with excellent written and verbal communication skills.
  • Curious nature with a desire to learn new skills and master new tools.
  • Self-motivated and able to perform well under pressure and against bold goals and deadlines.
  • Strong collaboration skills and experience working with other departments to recommend and implement the best path forward for a customer.

Bonus Experience

  • Accounting or bookkeeping experience (or related degree).
  • Team member of an early stage startup.
  • Experience with accounting software (e.g. QuickBooks, NetSuite, etc).
  • Experience with key tools for the job: Google Business Suite, Zoom, Salesforce
  • Experience in the hospitality industry.
  • Four year college degree.

Benefits

  • Work with experienced tech startup founders and a customer-centric team.
  • Full-time base salary, bonus, and stock options.
  • Medical, dental, and vision coverage.
  • Travel, meal, home internet and phone stipend.
  • Flexible paid time off.
  • Parental leave.